Frequently Asked Questions
Everything you need to know about shopping with My Islam.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days for domestic orders and 10-15 business days for international destinations.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact to qualify for a full refund or exchange.
Are the materials used in your products ethically sourced?
Yes, we prioritize ethical sourcing and high-quality craftsmanship. We work closely with our manufacturers to ensure that all materials meet our standards for durability and social responsibility.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.